Children and Youth Team Service Standards

What you can expect from the Children and Youth Team.

There will always be two or more members of staff on a session
Members of the public do not have access to the sessions, visitors have to sign in
All venues we use are risk assessed and made safe
Sessions will start on time
Staff are fully trained in first aid, health and safety and child protection, all staff are also checked through the Criminal Records Bureau
Staff will carry photo ID cards at all times
If outdoor sessions have to be cancelled due to bad weather, staff will be on site for the first fifteen minutes to inform you
We aim to provide a consistently high standard of children and youth work
We will offer a choice of activities at each 511 and Street Runner session
Children, young people and parents will continue to be consulted to develop session and content delivery
We will inform you of your childs progress when appropriate
We will offer all childrena and young people the opportunity to get involved in participation projects such as "Say What?", and various Action groups
Where possible, all marketing and literature concerning the Children and Youth Team will be available three weeks before the proposed date of an event
Parents, guardians and young people can contact the coordinators of the project during office hours
We will promote equality, celebrate diversity and tackle discrimination throughout work

That all children and young people have completed registration forms filled out and signed by their parents or guardians before taking part.
Transportation to sessions is the responsibility of parents/guardians.
Children and young people behave in a responsible manner at all times and stick to any agreed rules for each project.
Children and young people attendingeach project are within the correct age ranges.
Children and young people are expected to leave premises in a responsible manner.
That parents/guardians are contactable whilst their child/children are on session in case of accident or emergency.
Contact details provided are kept up to date and staff on session are made aware of any changes to this information.
On 511 sessions, children should remain for the duration of the session and, if appropriate, should be collected by the name person/s provided by the parent/guardian on the completed registration form.